Services we provide

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The following services can now be accessed at Braunstone Civic Centre:

  • Payments for District Council Services - Weekdays 9.00am - 5.00 pm
  • Citizens Advice Bureau -Every Thursday by appointment only
  • Reporting Street Lighting Faults
  • Reporting of pot holes or road defects
  • Reporting abandoned vehicles
  • Housing and Benefit Forms forwarded to Blaby District Council
  • Issue of garden & waste bags
  • Bulky Item Collection [arrangements can be made for collection and payment at the Connect Service Shop] If organising via the telephone, please telephone Blaby District Council directly on 0116 2750555)
  • Reporting on Missed Bins
  • Reporting Lost Dogs
  • Issue of Poop Scoops (Discounted price - £1.00)
  • 'What's On' Ticket Sales and other Town Council Services
  • Join Neighbourhood Watch
  • Concessionary Travel Leaflets
  • Photocopying/Fax Service
  • Radar Keys
  • Queries regarding Open Parks and Green Spaces


If you are at risk of becoming homeless or already are, please contact the following for help and advice

Blaby District Council, Housing Options Team - Council Offices,Desford Road, Narborough, Leicestershire LE19 2EP Tel: 0116 2727770, Fax: 0116 2727601, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Homelessness (out of hours emergencies only) Tel: 08702385057

Blaby District Council – Housing Options Team - Housing Nominations, Homelessness, Private Rented Advice, Tenancy Issues, Mortgage Rescue Schemes Tel: 0116 2727770, Fax: 0116 2727601, Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

Blaby District Council – Housing Benefit Team Financial assistance with rent for tenants of private landlords, Housing Associations and people with low incomes, unemployment, sickness, disability and pensioners Tel 0116 2727510, 0116 2727591, Email This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also contact the following organisations that may be able to help

Shelter Line 08088004444 - They can offer advice and assistance on all aspects of housing

Shelter Housing Aid and Research Project "SHARP" Housing and Homeless Advice: 13 Welford Road, Leicester, LE2 7AD, Tel 0116 2546064

Disabled Persons' Parking (Blue Badge Scheme)

The Blue Badge Scheme provides a national arrangement of parking concessions for people with severe walking difficulties, who travel either as drivers or passengers. The object of the concessions is to assist those qualifying for badges to lead a normal life by making it easier for them to visit shops, restaurants and other local amenities by parking closer to their destination. Leicestershire County Council administers the Disabled Persons' Parking (Blue Badge) Scheme in Leicestershire on behalf of the Department for Transport (DFT),

Blue Badge application packs and help and advice about the scheme can be obtained either from the Leicestershire County Council or locally from the Braunstone Civic Centre, Kingsway, Braunstone Town where application forms can be obtained during office hours. There is no longer a charge for a blue badge as this is now a free service.

Customer Services Shop

Braunstone Civic Centre
Braunstone Town,
Leicester, LE3 2PP
Tel: 0116-2890045
Fax: 0116 2824785
BTC colouredlogwith text   Local Access to Local Services  blaby district council logo

Our Community Centres

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Kingsway, Braunstone Town, Leicester, LE3 2PP.
Tel: 0116-2890045. 
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Off Lakin Drive, Thorpe Astley, 
Leicester, LE3 3RU. 
Tel: 0116-2890704

DATA PROTECTION: by contacting us you agree to Braunstone Town Council collecting and processing your personal data to deal with your enquiry, booking or service request.  

Business Hours

Customer Service Shop
Mon-Fri: 9am to 5pm   (Closed on Public Holidays) 
Council Tax Payment 
Mon-Thu: 9.00am to 5.00pm  (Closed on Public Holidays)  
Fri: 9.00am to 4.30pm (Closed on Public Holidays)  
Braunstone Town Council Offices
Mon-Fri: 9am to 5pm (Closed on Public Holidays) 
Braunstone Civic Centre
Available for Hirings
Mon-Sat: 9am to 11pm
Sun: 9am to 10:30pm 
Thorpe Astley Community Centre
Available for Hirings 
Mon-Thu: 8am to 11pm 
Fri-Sat: 8am to 12 midnight
Sun: 9am to 10:30pm