#DigitalSwitchover
A bold purple background with white bold textacross the centre readingare you ready forthe #DigitalSwitchover? Find out what you andyour family need to do so you’re not affected.A white LGA logo is in the top left corner.
The way we communicate is changing.
Our old telephone lines are being replaced with a digital network. This means a more reliable, future proof service that will support the UK and its residents for years to come. It will affect anything that sends a signal through the old line from personal alarm buttons to old - style Home telephones.
Anyone with these services should check if the #DigitalSwitchover will affect them, so their service isn’t disrupted.
Find out what you, your family and neighbours need to do to be ready here:
What is the Digital Switchover or ‘landline switch off’?
The UK’s telephone network is changing.Between now and 2025 most telephone providers will bemoving their customers from old analogue landlines over to new upgraded landline services usingdigital technology.This means services that rely on the old landline system such as home phones and healthcare devices will be switched over.
How will it affect me/what do I need to do?
The good news is–your landline isn’t going anywhere and for most consumers and businesses,this change will be straightforward. In fact, many customers are already making the switch whenthey upgrade to full fibre broadband.Your telecoms provider (Virgin Media O2 or BT) should contact you before the switchover to checkin and discuss what you need to do to make sure your service isn’t affected. However,we’reencouraging everyone to know what to expect.If you have an internet connection, the change may be as simple as plugging your phone into yourbroadbandrouter rather than the socket on the wall.If you or someone you know depends on their landline or uses a telecare device connected to aphone line (such as a fall monitor, lifeline, or personal alarm), you should notify yourcommunications provider (the provider of this service) so that they can advise on how the switchcould affect you.If you have other devices connected to your phone line, such as alarm systems, you might need toupgrade your device to make sure it is compatible. If you are unsure abouthow a device in yourhome or business might be affected, it is recommended you contact the equipment supplier ordevice manufacturer to find out whether it will remain functional on a digital phone line.
In an emergency:
Digital landlines cannot carry a power connection, so in the event of a power cut they will not work.If you have a mobile phone this can still be used, but if you’ve no other means of calling theemergency services your telecoms provider will offer a solution to allow calls to be made toemergency services.
