Review of Customer Service Standards, Consultation

Review of Customer Service Standards, Consultation

Review of Customer Service Standards Consultation BANNER

In order to maintain standards and to ensure a wider corporate approach to good customer service, in April 2017 the Council, following consultation, codified principles and standards of customer service. 
 
The Customer Service Standards apply across the Council’s services including the Town Council management and administration, parks, Library and Community Centres as well as Reception.   The standards provide a framework for Customer Service Advisors and receptionists when logging queries on the enquiries system to ensure responses are provided within the timeframes given.
 
Click here to view the proposed revisions to the Customer Service Standards, adopted in April 2017, which are available for consultation.  Proposed changes, highlighted in red, seek to clarify the different timescales between acknowledgement of an enquiry and a response to an enquiry.
 
Comments and suggestions are being invited from residents, customers, service users, hirers, and anyone else who is interested, to ensure that the Standards are both practical and fit for purpose. 
 
 
The deadline for consultation comments is 9am on Monday 18th December 2023. 
 
You may make comments in writing to the Chief Executive & Town Clerk, Braunstone Town Council, Braunstone Civic Centre, Kingsway, Braunstone Town, LEICESTER, LE3 2PP or by email: This email address is being protected from spambots. You need JavaScript enabled to view it.
 
The post consultation version of the Customer Service Standards will be submitted to Policy & Resources Committee on 11th January 2024 for consideration and adoption.  At this stage it is proposed the decision take effect from Monday 15th January 2024.

Business Hours

Braunstone Town Community Library

  • Monday: 2.00pm - 6.00pm
  • Tuesday: 2.00pm - 5.00pm
  • Wednesday: 10.00am - 1:00pm, then 2.00pm - 5.00pm.
  • Thursday: 2.00pm - 5.00pm
  • Friday: 10.00am - 12:00 Noon, then 2.00pm - 5.00pm
  • Saturday: 10.00am - 1.00pm
  • Sunday: Closed
  • Closed on Bank Holidays
  • Braunstone Civic Centre & Thorpe Astley Community Centre

    Slots available for hire, contact Customer Services for availability. 

    Closed Bank Holidays (Subject to hirings)

    Customer Services Shop

    Open Monday - Friday: 9.00am - 5.00pm. Closed on Bank Holidays.


    Braunstone Civic Centre
    Kingsway,
    Braunstone Town,
    Leicester,
    LE3 2PP

    Tel: 0116 2890045
    Fax: 0116 2824785

    enquiries@braunstonetowncouncil.org.uk

    The coat of arms of Braunstone Town, with text reading 'Braunstone Town Council'.       WINNERS LOGO

    Our Community Centres


    Logo for Google Maps, linking to a map showing the Braunstone Civic Centre.

    Braunstone Civic Centre
    Kingsway, Braunstone Town, Leicester, LE3 2PP.
    Tel: 0116 2890045
    bookings@braunstonetowncouncil.org.uk

    Logo for Google Maps, linking to a map showing the Thorpe Astley Community Centre

    Thorpe Astley Community Centre
    Off Lakin Drive, Thorpe Astley, Leicester, LE3 3RU.
    Tel: 0116 2890704
    bookings@braunstonetowncouncil.org.uk

    Logo for Google Maps, linking to a map showing the Braunstone Town Community Library.

    Braunstone Town Community Library
    Kingsway, Braunstone Town, Leicester, LE3 2PP.
    Tel: 0116 3055909 or 01164820159
    library@braunstonetowncouncil.org.uk


    DATA PROTECTION:

    By contacting us you agree to Braunstone Town Council collecting and processing your personal data to deal with your enquiry, booking or service request.

    We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.