Phased Reopening of Town Council Services


UPDATE: 30/06/2020

After last nights announcement of a localised lockdown of Leicester and the surrounding areas, the information below is likely to be pushed back a minimum of three weeks. 




We are currently making plans to reopen customer services at the Braunstone Civic Centre on Tuesday 30th June. 


The new opening hours for customer services will be reduced:

  • Monday: Closed
  • Tuesday: 9:30 AM - 12:00 Noon, then 2 PM - 4:30 PM.
  • Wednesday: 9:30 AM - 12:00 Noon, then 2 PM - 4:30 PM.
  • Thursday: 9:30 AM - 12:00 Noon, then 2 PM - 4:30 PM.
  • Friday: 9:30 AM - 12:00 Noon, then 2 PM - 4:30 PM.
  • Saturday: Closed
  • Sunday: Closed

Please note, this reopening is for the customer services desk only - not the full Civic Centre. 

Blaby District council services will no longer be available from Braunstone Civic Centre as the district council were not in a position to renew the service agreement with the Town Council to provide District services in the centre.

This will mean that we can no longer take payments for council tax and waste bins, deal with any benefits including scanning or posting to Blaby, reporting missed bin collections or ordering new bins.


ServiceReopening Date
Customer Services/Civic Centre Reception Tuesday 30th June
Braunstone Town Library Monday 6th July


We will be endeavouring to welcome back some of our hirers that provide support services such as Citizen’s Advice Bureau, blood donors and counselling sessions in the near future if these organisations wish to return.  Details of any of these services returning will be posted on our website and social media.

Whilst we are very pleased to welcome back our residents to the centre, social distancing and restrictions will be put in place to safeguard our customers and staff.

This will include limiting the number of people in the centre at one time so you may find that you have to queue outside the centre until other customers exit the building, but signs will be in place regarding this.


Access will be from the main car park, or the Welcombe Avenue entrance - the footway from the Kingsway will be closed until further notice to allow for social distancing. 


To read the full draft on the phased reopening, please click here. 

Customer Services Shop

Braunstone Civic Centre
Braunstone Town,
Leicester, LE3 2PP
Tel: 0116 2890045
Fax: 0116 2824785
BTC colouredlogwith text   Local Access to Local Services  

Our Community Centres

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Kingsway, Braunstone Town, Leicester, LE3 2PP.
Tel: 0116-2890045. 
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Off Lakin Drive, Thorpe Astley, 
Leicester, LE3 3RU. 
Tel: 0116-2890704

DATA PROTECTION: by contacting us you agree to Braunstone Town Council collecting and processing your personal data to deal with your enquiry, booking or service request.  

Business Hours

Customer Service Shop
Mon-Fri: 9am to 5pm   (Closed on Public Holidays) 
Due to Covid-19, Face to Face Enquiries are suspended 
Telephone (Voicemail), Email & Web Enquiries only
Braunstone Town Council Offices
Mon-Fri: 9am to 5pm (Closed on Public Holidays)
Telephone (Voicemail), Email & Web Enquiries only
Braunstone Civic Centre
Not available for hirings due to Covid-19 Outbreak

Thorpe Astley Community Centre
Not available for hirings due to Covid-19 Outbreak