Customer Services Consultation

PLEASE NOTE: THIS CONSULTATION HAS NOW CLOSED

In April 2016 Braunstone Town Council signed a 3 year Service Level Agreement with Blaby District Council to continue the provision of Blaby services from the Customer Service desk at Braunstone Civic Centre for a further 3 years.

Both Braunstone Town Council and Blaby District Council wish to provide a high level of customer care to all out customers in order to provide an efficient, knowledgeable and customer based service.  whilst we have high expectations and aims of the level of service that we provide, it is more important to know what you, the customer, feels about the service we provide and suggest areas where we may not be providing such a good service.

We are therefore undertaking a Customer Survey of you experiences of using the Customer Service desk at Braunstone Civic Centre  whether for a Braunstone Town Council or Blaby District Council service.

Copies of the survey are available at the Civic Centre and once completed can be left confidentially in the box provided.  Alternatively you can complete the attached survey on line.

Your responses are important in ensuring that we are providing the best Customer Care we can or make any improvements that are needed.

Please help us by completing the survey, the deadline for  responses is 30th November 2016

Thank you

Customer Services Shop


Braunstone Civic Centre
Kingsway,
Braunstone Town,
Leicester, LE3 2PP
Tel: 0116 2890045
Fax: 0116 2824785
 
BTC colouredlogwith text   Local Access to Local Services  
 

Our Community Centres


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Kingsway, Braunstone Town, Leicester, LE3 2PP.
Tel: 0116-2890045. 
   
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Off Lakin Drive, Thorpe Astley, 
Leicester, LE3 3RU. 
Tel: 0116-2890704

DATA PROTECTION: by contacting us you agree to Braunstone Town Council collecting and processing your personal data to deal with your enquiry, booking or service request.  

Business Hours


Customer Service Shop
Mon-Fri: 9am to 5pm   (Closed on Public Holidays) 
Due to Covid-19, Face to Face Enquiries are suspended 
Telephone (Voicemail), Email & Web Enquiries only
 
Braunstone Town Council Offices
Mon-Fri: 9am to 5pm (Closed on Public Holidays)
Telephone (Voicemail), Email & Web Enquiries only
 
Braunstone Civic Centre
Not available for hirings due to Covid-19 Outbreak

Thorpe Astley Community Centre
Not available for hirings due to Covid-19 Outbreak