Customer Services Consultation

PLEASE NOTE: THIS CONSULTATION HAS NOW CLOSED

In April 2016 Braunstone Town Council signed a 3 year Service Level Agreement with Blaby District Council to continue the provision of Blaby services from the Customer Service desk at Braunstone Civic Centre for a further 3 years.

Both Braunstone Town Council and Blaby District Council wish to provide a high level of customer care to all out customers in order to provide an efficient, knowledgeable and customer based service.  whilst we have high expectations and aims of the level of service that we provide, it is more important to know what you, the customer, feels about the service we provide and suggest areas where we may not be providing such a good service.

We are therefore undertaking a Customer Survey of you experiences of using the Customer Service desk at Braunstone Civic Centre  whether for a Braunstone Town Council or Blaby District Council service.

Copies of the survey are available at the Civic Centre and once completed can be left confidentially in the box provided.  Alternatively you can complete the attached survey on line.

Your responses are important in ensuring that we are providing the best Customer Care we can or make any improvements that are needed.

Please help us by completing the survey, the deadline for  responses is 30th November 2016

Thank you

Business Hours


Customer Service Shop

The new opening hours for customer services at the Braunstone Civic Centre during Covid-19 are: 

  • Monday: Closed
  • Tuesday: 9AM - 1PM, then 1:30PM - 5PM.
  • Wednesday: 9AM - 1PM, then 1:30PM - 6PM.
  • Thursday: 9AM - 1PM, then 1:30PM - 5PM.
  • Friday: 9AM - 1PM, then 1:30PM - 5PM.
  • Saturday: Closed
  • Sunday: Closed

Please get in touch for information regarding bookings. 

 

Braunstone Town Community Library

  • Monday: 2PM - 7PM
  • Tuesday: 2PM - 5PM
  • Wednesday: 10AM - 12:00 Noon, then 2 PM - 5PM.
  • Thursday: 2PM - 5PM
  • Friday: 10AM - 12:00 Noon, then 2 PM - 5PM.
  • Saturday: 10AM - 1PM
  • Sunday: Closed

Thorpe Astley Community Centre

Not available for hirings to allow NHS and childcare usage of the centre during Covid-19. 

Customer Services Shop


Braunstone Civic Centre
Kingsway,
Braunstone Town,
Leicester,
LE3 2PP

Tel: 0116 2890045
Fax: 0116 2824785

enquiries@braunstonetowncouncil.org.uk

The coat of arms of Braunstone Town, with text reading 'Braunstone Town Council'.

Our Community Centres


Logo for Google Maps, linking to a map showing the Braunstone Civic Centre.

Braunstone Civic Centre
Kingsway, Braunstone Town, Leicester, LE3 2PP.
Tel: 0116 2890045
bookings@braunstonetowncouncil.org.uk

Logo for Google Maps, linking to a map showing the Thorpe Astley Community Centre

Thorpe Astley Community Centre
Off Lakin Drive, Thorpe Astley, Leicester, LE3 3RU.
Tel: 0116 2890704
bookings@braunstonetowncouncil.org.uk


DATA PROTECTION:

By contacting us you agree to Braunstone Town Council collecting and processing your personal data to deal with your enquiry, booking or service request.