Review of Customer Service Standards, Consultation
Review of Customer Service Standards, Consultation
In order to maintain standards and to ensure a wider corporate approach to good customer service, in April 2017 the Council, following consultation, codified principles and standards of customer service.
The Customer Service Standards apply across the Council’s services including the Town Council management and administration, parks, Library and Community Centres as well as Reception. The standards provide a framework for Customer Service Advisors and receptionists when logging queries on the enquiries system to ensure responses are provided within the timeframes given.
Click here to view the proposed revisions to the Customer Service Standards, adopted in April 2017, which are available for consultation. Proposed changes, highlighted in red, seek to clarify the different timescales between acknowledgement of an enquiry and a response to an enquiry.
Comments and suggestions are being invited from residents, customers, service users, hirers, and anyone else who is interested, to ensure that the Standards are both practical and fit for purpose.
The deadline for consultation comments is 9am on Monday 18th December 2023.
You may make comments in writing to the Chief Executive & Town Clerk, Braunstone Town Council, Braunstone Civic Centre, Kingsway, Braunstone Town, LEICESTER, LE3 2PP or by email: This email address is being protected from spambots. You need JavaScript enabled to view it.
The post consultation version of the Customer Service Standards will be submitted to Policy & Resources Committee on 11th January 2024 for consideration and adoption. At this stage it is proposed the decision take effect from Monday 15th January 2024.
